Delivery & Collection

Delivery and click & collect are available.

For click & collect, select your chosen date and time slot at the checkout. Please note that collection is not available outside of these time slots, and drop ins at the vineyard are not possible as we do not have a permanent shop onsite. If you cannot attend any of the collection slots we recommend booking delivery instead as we cannot cater to bespoke collection times.

We aim to deliver within 3-5 working days. Smaller orders are processed through Evri and orders of a case or more are processed through parcelforce. 

Our next collection dates are:

29.11.26 || 10am-4pm || Christmas Pop-up Shop

01.12.26 || 5pm-6pm

03.12.26 || 5pm-6pm

These will be the last dates for 2026

If you have missed your slot, please feel free to collect at another of the listed times.

Contact us at hello@lokkelebery.co.uk for questions related to deliveries and click & collect.

 

Overview

We do not offer returns or refunds at Lokkelebery, however we will always endeavor to make sure you are happy with your Lokkelebery product. 

Exceptions:

• Event tickets may be refunded onto a Lokkelebery voucher up to 48 hours before the event. Please contact events@lokkelebery.co.uk to start a refund process
• Faulty products: if you believe the product to be faulty or damaged, please contact hello@lokkelebery.co.uk

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lokkelebery.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lokkelebery.co.uk 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Lokkelebery Vineyard, Lockley Farm, Welwyn, Hertfordshire AL6 0BL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@lokkelebery.co.uk for questions related to refunds and returns.