FAQs Archive - Lokkelebery Vineyard

Q: What are your Opening Hours?

Lokkelebery is currently open on vineyard events days only. We do not have a shop/tasting room onsite, so walk ins are not possible at the present time. To learn about events and for queries about private events/bookings, please click here or email events@lokkelebery.co.uk

Q: How does Click & Collect work?

Click & collect gives you the option to collect your purchase at a chosen time from the vineyard. At the checkout you can select a date and time from our collection slots, then pop up to the vineyard on your chosen date and time. If you miss your collection slot, feel free to attend another of the upcoming collection slots. We regret that we cannot offer collection outside of these times. However, we do offer delivery within 3-5 working days if you cannot collect from the vineyard. More information and the current C&C dates and times can be found here

Q: Do you offer delivery?

Yes, we can deliver any of our products through a courier. We aim to deliver within 3-5 working days. We also offer click & collect. Please find further details here

Q: What is your returns policy?

We do not offer returns or refunds at Lokkelebery, however we will always endeavor to make sure you are happy with your Lokkelebery product. Exceptions: Event tickets may be refunded onto a Lokkelebery voucher up to 48 hours before the event. Please contact events@lokkelebery.co.uk to start a refund process Faulty products: if you believe the product to be faulty or damaged, please contact hello@lokkelebery.co.uk Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. View our full policy here

Q: Can I bring my dog to the vineyard?

While we love furry friends, we cannot permit dogs or other pets in the vineyard for farm safety and hygiene reasons

Q: Where is Lokkelebery wine available to purchase?

Lokkelebery wine can be purchased online exclusively from Lokkelebery's online shop or at one of our events. Please note that we do not have a shop on site, so cannot facilitate drop ins to purchase wine from the vineyard.

Q: When will Lokkelebery wine be available?

Lokkelebery's first wine, the Lokkelebery PINK still rosé, will be available from July 2026. Thereafter each season new wines will be available to purchase and enjoy. Lokkelebery is proud of its nature-led wine-making techniques, which celebrates the best of each vintage. As such you can expect not only a new tasting experience each season, but also limited runs of specialist wines. As a result, wines may sell out before the next vintage is available to buy, so be sure not to miss out!

Q: Is Lokkelebery Vineyard wheelchair accessible?

Lokkelebery is wheelchair accessible. However, it should be noted that tours take place in a working vineyard which can be uneven and may cause challenges for wheelchair users. The tours are walking tours so visitors will need to move with the group in order to follow the trail. We regret that the toilets available are not currently wheelchair accessible.

Q: Can I walk to Lokkelebery Vineyard?

Indeed you can walk to the vineyard, and we would strongly encourage it as a way to enjoy the beautiful farm views and be lighted on the planet too! Here is a walking map to the vineyard.

Q: Can I bring a guest who is under 18 years old?

Due to the nature of our events and the service of alcohol, they are for visitors aged 18 years and over only. Please bring ID with you as we have the right to request this under the Challenge 25 Policy

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FAQs

What are your Opening Hours?

How does Click & Collect work?

Do you offer delivery?

What is your returns policy?

Can I bring my dog to the vineyard?

Where is Lokkelebery wine available to purchase?

When will Lokkelebery wine be available?

Is Lokkelebery Vineyard wheelchair accessible?

Can I walk to Lokkelebery Vineyard?

Can I bring a guest who is under 18 years old?

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